Privacy & Data Protection

Netbet Privacy Policy —
Your Information Is Fully Safe & Confidential

Everything about how your personal information is collected, used, stored, and protected at Netbet is clearly explained here. Your privacy is our highest priority.

Last Updated: 1 January 2026 Applicable to: All Netbet Users
Table of Contents
What Data We Collect How Your Information Is Used Third-Party Sharing Data Protection Measures Cookie Policy Data Retention Period Your Rights Minor Protection Contact & Complaints
Summary

Netbet Our Core Privacy Commitments

Get a quick overview of how Netbet protects your privacy before reading the full policy.

Your Data Is Never Sold
Netbet never sells your personal information to third parties. Sharing data with advertising or marketing companies is strictly prohibited.
256-Bit SSL Protection
All data is protected by bank-grade 256-bit SSL encryption. Your login, payment, and personal information are fully encrypted.
Minimal Data Collection
Netbet collects only the information necessary to provide its services — no unnecessary data is ever requested.
You Are in Control of Your Data
You have the right to access, correct, or request deletion of your personal data at any time.
Retaining Data for a Defined Period
Your data is not kept indefinitely. Once legal requirements have been met, old data is securely deleted.
Marketing Communications Preferences
You may opt out of promotional communications at any time. Marketing messages are never sent without your consent.
Table of Contents
Our Commitment: Protecting the privacy of your personal information is our foremost responsibility at Netbet. This policy is drawn up in accordance with Bangladesh data protection law and international standards.
Section 01

What Information Do We Collect?

Netbet collects only the information required to serve you properly. Requesting excessive or irrelevant data goes against our policy.

a) Information Collected at Registration:

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Username & Password (Encrypted)
  • Residential Address

b) Information collected during KYC verification:

  • Copy of National ID or Passport
  • Selfie or Photo (for identity verification)
  • Proof of address document (utility bill or bank statement)

c) Automatically collected information:

  • IP Address & Device Information
  • Browser Type & Version
  • Activity log on the platform (login times, game history)
  • Payment Transaction Details
  • Information on Cookies & Tracking Technologies
We never store your password in plain text. All passwords are encrypted using industry-standard bcrypt hashing.
Section 02

How Is Your Information Used?

Netbet uses your information solely for the purposes outlined below — nothing more.

Purpose Description Required?
Account Management Login, Security & Identity Verification Yes
Transaction Processing Processing Deposits & Withdrawals Yes
Legal Compliance Anti-Money Laundering & KYC Compliance Yes
Customer Support Troubleshooting Support Yes
Fraud Prevention Detecting Unusual Activity Yes
Promotional Communications Sending Offers & Updates Optional

If you no longer wish to receive promotional communications, contact Netbet Support at any time or use the 'Unsubscribe' option in any message.

Section 03

Sharing Information with Third Parties

Netbet never sells, rents, or gives away your personal information. In limited circumstances, certain data may be shared for specific purposes:

  • Payment Processors: Information required to process transactions with payment partners such as bKash, Nagad, and Rocket.
  • Legal Authorities: Netbet is required to disclose information upon a valid court order or lawful request from a government authority.
  • KYC Partner: Sharing of specified documents with licensed verification agencies for identity verification purposes.
  • Technology Service Providers: Server hosting or cybersecurity providers — contracted and GDPR-compliant only.
Important: Strict data protection agreements are mandatory when sharing your information with third parties. They are not permitted to share your data with anyone else without Netbet's explicit authorisation.
Section 04

Our Technical Measures for Data Protection

Netbet protects your data using the highest industry security standards. Our security infrastructure is regularly audited by independent third-party security experts.

  • 256-Bit SSL/TLS Encryption: Every transaction is encrypted, from the moment you access the site.
  • Two-Factor Authentication (2FA): Enhanced login security for your account.
  • Firewall & DDoS Protection: Advanced measures to protect servers against cyber attacks.
  • Data Masking: Sensitive information (such as card numbers) is masked on the dashboard.
  • Regular Security Audits: Regular assessments conducted by third-party cybersecurity specialists.
  • Data Breach Protocol: You will be notified within 72 hours in the event of any data breach.
Netbet's security practices are operated in compliance with the international ISO/IEC 27001 information security standard.
Section 05

Cookies & Tracking Technologies

Netbet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: Remembering your preferences and settings (such as language selection).
  • Analytical Cookies: Understanding which parts of the site are used most — to help improve the experience.
  • Marketing Cookies: Showing relevant offers (optional, can be turned off at any time).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the site's functionality.

Section 06

Data Retention Period

Netbet does not retain your information indefinitely. Each category of data is governed by a specific retention policy:

  • Account Information: For the duration the account is active, and 5 years after closure (for legal reasons).
  • Financial Transaction Records: 7 years as required by law.
  • KYC Documents: 5 years after account closure (in compliance with anti-money laundering regulations).
  • Customer Support Communications: 3 years.
  • Log Files & Technical Data: 12 months.
  • Marketing Consent Records: 3 years after you opt out (retained as proof).

Upon expiry of the defined retention period, your data is securely and permanently deleted or anonymised.

Section 07

Your Data Rights

You have full control over your own data at Netbet. You may exercise the following rights at any time:

Right to Access Your Data
You may request a copy of the data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain conditions.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Right to Data Portability
The right to receive your data in a machine-readable format.
Right to Object
Right to object to the use of your data for specific purposes.
To exercise any of these rights, contact the Netbet Support Team. Most requests are processed within 30 days.
Section 08

Protection of Minors' Data

Netbet strictly does not collect or process information from anyone under the age of 18. Our platform is for adults only.

If it is found that a minor has registered, the account and all associated data will be deleted immediately, and any transactions will be reversed.

If a parent suspects their child is using Netbet, please contact Netbet Support — we will take immediate action.

Section 09

Contact & Complaints

For any questions or concerns about this Privacy Policy or your data, please reach out to the Netbet Data Protection Team.

Email
Support Channels
Live Chat (24/7)
Response Time
Usually within 72 hours
Language
Bangla & English

We take every privacy concern seriously. Each complaint is reviewed and appropriate action is taken.

Your Privacy Assured

Your information is completely secure at Netbet —
Join Now And Play Safely

We uphold the highest standards in protecting your personal information. Register with confidence — your data belongs only to you.

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